General Questions

1. What is Retail IoT?

Retail IoT (Internet of Things) refers to connected devices and smart technologies used in retail environments to improve operations, enhance customer experiences, and optimise business efficiency. These technologies include electronic shelf labels (ESLs), digital signage, and people-counting sensors.

2. How can IoT improve retail operations?

IoT enables real-time data collection and automation, reducing manual tasks and improving efficiency. It enhances pricing accuracy with ESLs, optimises marketing with digital displays, and tracks customer behaviour with sensors.

3. What industries do you serve?

We primarily serve the retail sector, including supermarkets, convenience stores, shopping malls, fashion outlets, pharmacies, and specialty stores. Our solutions are also beneficial for warehouses, logistics, and smart cities.

4. Do your solutions integrate with existing retail systems?

Yes, our solutions are designed to integrate seamlessly with POS systems, and ERP platforms, via APIs and cloud-based platforms.

5. Can your IoT solutions be customised for specific business needs?

Absolutely. We offer tailored solutions to match your specific requirements, whether it’s custom screen sizes, unique data integrations, or specialised software functionalities.

Products & Solutions

6. What IoT solutions do you offer for retail?

We offer:

• Electronic Shelf Labels (ESLs) – Digital price tags that update in real-time.

• LCD Shelf Displays – High-resolution displays for promotions and dynamic pricing.

• People-Counting Sensors – AI-powered sensors for customer analytics.

7. How do electronic shelf labels (ESLs) work?

ESLs use wireless communication to display prices and product information, which can be updated remotely via a central system. This ensures pricing accuracy and reduces labour costs.

8. What are the benefits of LCD shelf displays over traditional signage?

LCD shelf displays allow dynamic promotions, real-time content updates, and multimedia advertisements, providing a more engaging shopping experience compared to static printed signs.

9. Do your products support cloud-based content management?

Yes, our solutions come with a cloud-based content management system (CMS) that allows remote control and updates from any location.

10. What people-counting sensors do you offer, and how do they work?

We provide AI-powered sensors that track foot traffic, dwell time, and customer movement patterns. These insights help retailers optimise store layout and staffing.

12. What are the power and connectivity requirements for your IoT devices?

Our devices typically require standard power sources (AC or battery-powered). Connectivity options include Wi-Fi 2.4GHZ, and wired connections, depending on the product.

INSTALLATION & INTEGRATION

13. What is the installation process for your IoT solutions?

Installation varies by product but generally includes device setup, software integration, and calibration. We provide detailed instructions, and our technical team can assist if needed.

14. Do you offer on-site installation and support?

Yes, we provide on-site installation for large-scale projects. Remote support and training are also available for smaller deployments.

15. Can your solutions integrate with my existing POS and ERP systems?

Yes, our IoT solutions are designed to integrate with most major POS and ERP systems through APIs and middleware.

16. Do you provide API access for third-party integrations?

Yes, we offer API access for seamless integration with your existing software infrastructure.

PRICING & WARRANTY

17. How much do your IoT solutions cost?

Pricing depends on the solution, quantity, and customisation required. Contact us for a personalised quote.

18. Do you offer volume-based pricing or discounts?

Yes, we provide bulk discounts for large orders. Reach out for details on volume-based pricing.

19. What warranty do your products come with?

Our products come with a 1- to 2-year warranty, covering defects and malfunctions.

20. Do you offer financing or leasing options for your products?

Not at this time.

SUPPORT & MAINTENANCE

21. What kind of support do you offer after purchase?

We provide technical support, troubleshooting assistance, and regular software updates to ensure your systems run smoothly.

22. Do you provide remote troubleshooting and maintenance?

Yes, our support team can diagnose and resolve most issues remotely.

23. How often do IoT devices need updates or servicing?

Firmware and software updates are provided periodically. Hardware servicing depends on usage but is generally minimal due to the durability of our products.

24. What happens if a device stops working?

If a device encounters issues, our support team will assist with troubleshooting. If repairs or replacements are needed, they are covered under warranty if applicable.

SECURITY & COMPLIANCE

25. How secure are your IoT solutions?

We implement end-to-end encryption, secure authentication, and compliance with industry standards to protect data and ensure security.

26. Do your solutions comply with data protection regulations?

Yes, our products comply with GDPR, CCPA, and other relevant data privacy laws to ensure customer and business data security.

27. What measures do you take to protect customer data?

We use firewalls, encryption, and access controls to safeguard customer information. Data collection is minimal and follows regulatory guidelines.

GETTING STARTED

28. How do I request a demo or consultation?

You can contact us via our website or email us to schedule a live demo or consultation tailored to your needs.

29. What are the steps to getting started with your solutions?

1. Consultation – Discuss your requirements with our team.

2. Proposal – We provide a tailored solution and pricing.

3. Implementation – Devices are installed and integrated with your systems.

4. Training & Support – We guide your team on how to use and manage the solutions.

30. Who can I contact for more information?

For more details, fill out the contact form on our website, and our team will get back to you.